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1.
What do I
need to have to start this business?
You need to have a mobile handphone for
whatsoever transactions that are provided eg.
Purchase of Prepaid reloads, activation of new
members, etc.
You need to have an internet servicefor
any transactions that you want to
perform via online.
2.
How do I
join as a member?
You have to register first – you can do
this either via online or sms.
Online: Please go to ‘Register Now’,
fill in your details and submit
SMS: Please send this sms format to our server –
GLU#Name#NRIC number#Address
(please make sure you do not enter
spaces/dash)
Once registered, you shall receive an sms from
our server confirming your registration.
Once you have registered, you have to be
activated by either your Sponsor/Upline or if
you do not have any you will be activated by the
company.
Before activation, you have to bankin/pay for
the registration fee.
You can do so by banking into our company
bank accounts or pay to your Sponsor/Upline.
If you have bankin, please report your
bankin details to our Customer Service 03
21488333.
Once your bankin has been checked & verified,
you shall be activated either by your
Sponsor/Upline or by the company.
You shall then receive your ID & PASSWORD.
3.
What is the
registration fee involved?
Registration fee are as follows:
PT1 =RM55.00,
PT3=RM165.00,
PT7=RM385.00
Please contact your Sponsor/Upline for further
information to our plan.
4.
What is the
server number?
We have 3 server lines :
Maxis 017 3488338
/
Celcom 019 3220133
/
Digi 016 3151833
5.
What is your
company bank account?
We have the following bank accounts:
Maybank (M2U)
: 5140 4881 2511
CIMB Bank (BCB)
: 1437 0004 086 055
Public Bank (PBB)
: 3149 068 015
Hong Leong Bank (HLB)
: 146 0000 7674
RHB Bank (RHB)
: 2141 9200 0315 46
6.
How do I
check my balance?
You can check your balance either via
online or sms.
Online:
Please login with your ID & Password.
Go to the account that you need to check
the balance, you will be able to view your
current balance.
SMS : Please send this sms format to our server
– BAL
You will receive an sms from our server
giving information on your balance for your
accounts.
7.
How do I
purchase the E-Reload for prepaid?
You can purchase the E-Reload either via online
or sms:
(Please make sure that you have sufficient
balance in your TopUp account prior to any
purchase made)
Online:
Please login with your ID & Password.
Go to ‘Redeem/Buy E-Reload’
SMS : Please send this sms format to our server
-
ER#product code#handphone number to
reload#password
Note : Maxis=M,
Celcom=CT,
Digi=D
Amount for E-Reload will be deducted from your
TopUp Account.
8.
How do I
purchase for Soft Pin for prepaid?
You can purchase the Soft Pin for prepaid via
sms only.
(Please make sure that you have sufficient
balance in your TopUp account prior to any
purchase made)
SMS: Please send this sms format to our server –
M10*1
(if you are purchasing Maxis RM10 one
piece)
M10*2
(if you are purchasing Maxis RM10 two
pieces)
You shall receive the PIN sent out by our
server.
You have to use this PIN to reload
manually.
Note : Maxis=M,
Celcom=CT,
Digi=D
Denominations are limited ie. RM10, RM30, RM50
or RM100 only.
9.
If I do not
sufficient balance in my TopUp Account?
You have to bankin the amount into our company
bank account and report your bankin either via
online or contact our Customer Service.
Online: Please login. Go to ‘Report Bankin’
10.
Can I report
bankin via sms?
Yes, you can.
Please send this sms format to our server
–
+amount#T/C/Q#bank code#date#time#A/T/W#Member
ID receiver
Example : N123456 bankin RM100 cash into Maybank
account on 01 April 2010 at 2.12pm and wants to
credit this amount into his/her TopUp account.
SMS will be :
+100#C#M2U#01042010#2.12pm#T#N123456
Note :
T=Transfer,
C=Cash,
Q=Cheque
(mode of bankin)
A=Agent Account,
T=TopUp Account,
W=Cash Account
(the account
which you want to credit into)
11.
How do I
report my problem for E-Reload?
You have to contact Customer Service with
details of your transaction ie. date of
transaction, handphone number which you have
reloaded and denomination.
We will check on your Report accordingly.
Refund will be made should the E-Reload
transaction has failed.
12.
How do I
report my problem for Soft Pin?
You have to contact Customer Service with
details of your transaction ie. date of request
for Pin, handphone number which you manually
reloaded and denomination. We will check on your
Report accordingly.
13.
How do I
check on the SMS formats that are available?
You can check either via online or contact our
Customer Service for details.
Online: Please login.
Go to ‘SMS Formats”
14.
What if I
have lost my handphone?
If you have lost your handphone, you can email
or contact our Customer Service to report on
your loss.
We will terminate the services to your
handphone number till you have obtained the new
sim for your existing handphone number.
You are to inform us upon getting the new
sim.
But in the case you wan to change to a new
handphone number, you will have to write in with
a request to change giving us your details ie.
name, your ID number, your NRIC number, the old
handphone number as well as the new handphone
number you want to change to.
You can either fax or email to us
together with a photostat/scanned copy of your
NRIC.
We will checked & verified with you prior
to the change.
15.
How do I
check my ID?
You can check your ID or your personal
information by sending this sms format to our
server –
MYBL
16.
I have
forgotten my passowrd, how do I check my
password?
You can check your password by sending this sms
format to our server –
PWD#your NRIC number
(please make sure without
space/dash)
17.
How do I
change my password?
You can change your password either via online
(please login) or via sms –
UPD#PWD#New Password#Old Password
18.
How do I
make withdrawal from my account?
You can make withdrawals from any of
these accounts – Agent / Cash / Aora.
Withdrawals can be made either via
online (please login) or via sms (please refer to SMS
Formats)
Withdrawals will be process within 7
days from the date of withdrawal.
19.
How do I get
assistance for :
- Bankins?
When you have bankin, you can report your bankin
via sms (please refer to format) or via online
(please login) or contact our Customer Service
03 21488333 (during Office Hours).
When you have reported bankin and have not
received any feedback, you can contact our
Customer Service for assistance.
All bankin reports are checked during Office
hours only.
Office will be closed on gazetted Public
Holidays and Sundays.
You are advised to bankin more for usage during
the holidays or Sundays – please make sure
bankins are done and reported during eve of
holiday or before the holidays.
Any enquiry?
If you do
have any queries with regards to the
above, you can send an enquiry via
online (please login) or contact our
Customer Service 03 21488333.
You can also
send an email for your enquiry to our email :
customer_service@bestlelong.com
- Marketing Plan?
Should you have any query with regards to the
Marketing Plan, registration for new member/downline
or activation of new member/downline, meeting or
seminar to be held at specific location – please
refer or contact your immediate Sponsor or
Upline for further details.
Your Sponsor or Upline will be willing to assist
you in any way that they can.
REMARKS:
All Bank in
Reports are to be submitted or reported during
Office Hours. Bank in Reports shall be checked
and verified during Office Hours only.
All transactions for purchase of
E-Reload or Soft Pin (Physical)
shall be on 24 Hours basis daily.
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